Our Company

Our Story

Turning a vision into reality

The story of Erin Living began with a simple, powerful idea. While working in the property industry, Co-founder Thomas saw firsthand the challenges faced by residents in apartment living—challenges he had also experienced personally after years of living in apartments. These frustrations sparked a question: Could technology make residential living more convenient, secure, and connected?

With no background in technology, Thomas approached Anthony, an experienced product strategist and technologist, with a bold question: “Can we build an app to solve this?” The pair immediately began brainstorming what would eventually become the Erin resident app Living. Sitting at Anthony’s kitchen table with paper and pen, they sketched out the initial vision for Erin—a platform that would completely reimagine the way people live in and connect with their residential communities.

Facing challenges head-on

A few months after launching Erin Living Technologies, the Covid-19 pandemic hit. The world shifted to remote working, and so did Erin. The founders had to hire their first team members over Zoom, pitch their vision to potential customers virtually, and even secure investment from investors via remote presentations.

Despite these challenges, the founders remained focused on their mission. Remote collaboration enabled the team to grow, refine Erin’s capabilities, and sign their first customers—all while navigating the uncertainties of a global pandemic. This period proved Erin’s resilience, adaptability, and unwavering commitment to its vision.

The Story Behind the Name

“Erin” originates from the word “errand”

Our original vision for the platform was an app that would help residents run errands—a Marketplace concept for home services like cleaning, maintenance, and more. As we built Erin, we realised that residents wanted so much more than just a Marketplace. They wanted a platform that could manage every aspect of their residential experience. While Erin’s purpose has evolved, the idea of “running errands” remains at the heart of what we do: simplifying life for residents and making everyday living more convenient, secure, and connected.

Smart Living

Erin streamlines daily life with smart tools that keep you organised. From parcel notifications to on-demand services like dry cleaning, we ensure you never miss a delivery and always stay on top of things.

Secure Access

Whether it’s contacting building management, scheduling maintenance, or unlocking services, Erin ensures secure connections when you need them most.

Community Engagement

Stay connected and in the know with instant community updates. Message your building management directly to resolve concerns and foster a stronger, more responsive living experience.

What drives us?

At Erin Living, everything we build is guided by four core pillars

Experience

Delivering convenient, streamlined property and liveability experiences.

Access

Ensuring secure and accessible properties at the touch of a button.

Community

Connecting people to their built environment through an all-in-one residential community app.

Insight

Capturing liveability data to predict and deliver better property experiences.

These pillars shape not only our product but also our commitment to residents, property managers, and communities. Our values further reflect who we are as a company.

Safety

Ensuring residents feel secure in their homes and communities.

Privacy

Protecting data and maintaining trust with every interaction.

Trust

Building lasting relationships with residents and partners.

Brand Royalty

Delivering value that makes Erin indispensable to our customers.

Innovation

Continuously improving and staying ahead of industry trends.

Experience the Future Today

Be among the first to see how Erin will be shaping the future of residential living. Book a Demo to learn how the Marketplace and Erin's other features can transform your property and elevate your community.

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Learn more from our blogs

How technology can fuel the growth of Build to Rent

Demand for rental accommodation is also rebounding after a temporary setback during COVID-19. But as vacancies for other types of rental dwelling rise simultaneously, how can the BTR sector capture more of this demand?

Buildings of the future

Real estate agencies can turn to technology to help them build trust with clients and maintain them as life-long supporters, according to an industry expert.

The value of community

Positive customer experiences are shown to increase revenue and customer loyalty, with happy residents more likely to renew leases and increase tenure.

HAMTON Moonee Valley Park

Leading Moonee Valley Park's technological innovation, the Erin app effortlessly integrates home and building access into one platform, offering residents a comprehensive solution for all their home and community needs. Its advanced near-to-far technology allows easy building access without even removing your phone from your pocket, alongside fingerprint-enabled home entry. And for those preferring their phone, Erin provides a versatile portal for everything from lodging defects to booking amenities – truly making it the heartbeat of Thomas Street.

JLL Management

The Erin Living app has supported our team in delivering an efficient and client-centric after care experience.” 

- Smith Collective.

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Erin's technology and resident app is the leader in the market - the integrations we have live on our projects on top of the easy-to-use app is a great experience for the residents. We have access (door and building), DLP, and parcel lockers all integrated into the one app which makes it easy for residents day-to-day, and an additional selling point for our sales team. 

Nick - Development Manager

Erin makes communities thrive. 

Schedule a demo to find out how.

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