Privacy

3.3 If you are a resident of, owner of, or visitor to a unit in an apartment building and the resident or owner uses the Erin Living platform to access the apartment building premises and your unit, or to provide it to you, we also collect the following information:

(a)   visitors, their time of access and their contact details (when their access is facilitated through the Erin Living platform); and

(b)   time of access (when the access is facilitated through the Erin Living platform).

3.4 In some circumstances we may also collect the nature of your connection with another in relation to the Erin Living platform. For example, if you are a parent or guardian of a young person under 18 who is a resident or user of the Erin Living platform, we may also request to collect your name and contact details and the nature of your connection (e.g. parent/guardian/carer) with that young person for the purposes of facilitating their access to the Erin Living platform. We may collect similar information in respect of adult children of parents in residential care for the purposes of providing relevant access and services on the Erin Living platform.

3.5 If you are a prospective employee or independent contractor applying to work with Erin, we may collect the following information:

(a)   your name, address and contact details;

(a)   your name, address and contact details;

(b)   business registration details, such as your Australian Business Number;

(c)   your employment details and qualifications;

(d)   billing and payment information; or

(e)   information you provide to us as part of the recruitment process.

3.6 For individuals that may not utilise our service but interact with us, we may collect information when you connect with us or use our website or social media accounts. This may include information:

(a)   provided in communications we have with you;

(b)   about your access and use of our website, including browser session data, device and network information, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies; and

(c)   your device ID, device type and information, geo-location information, Internet Protocol (IP) address, standard web log information, browser session data, device and network information, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies.

3.7 If the personal information we collect includes sensitive information as defined in the Privacy Act 1988 (Cth), including health information such as biometrics, accessibility needs, we will ask for your consent to collect that sensitive information, unless the law allows us to otherwise collect it without your consent.

3.8 If you choose not to provide information as requested, we may not be able to service your needs. For example, it will not be possible for us to provide you with our service if you want to remain anonymous or do not provide us with your address if you are an apartment owner or resident.

3.9 We sometimes receive unsolicited personal information. In circumstances where we receive unsolicited personal information we will usually destroy or de-identify the information as soon as practicable if it is lawful and reasonable to do so unless the unsolicited personal information is reasonably necessary for, or directly related to, our functions or activities.

4. Why do we collect your personal information?

We collect your personal information primarily to provide you with our service of facilitating ease of access to and coordination of building and living services and to enable your use of our Erin Living application

Some ways we use your personal information are:

(a)  for the purpose for which the personal information was originally collected;
(b)   to invite you to use the Erin Living application;
(c)   to identify and interact with you;
(d)   to inform residents of available services/utilities in their building and the potential providers of those services/utilities;
(e)   to inform building/apartment managers, owners corporations and the third party providers of embedded essential services (primarily electricity) of any use of those services by a new resident who does not have a current agreement with the supplier of those embedded services to obtain those services;
(f)   provide apartment/unit owners and residents with targeted or non-targeted offers for provision of services/utilities to their apartment/unit (without providing their personal information to those service providers);
(g)  provide information about a new resident or owner, or a new user of the Erin Living platform who has been added to an account by an existing resident or owner, to third-party products and providers of services to the relevant apartment building, such as concierge, security, managers, parcel lockers, locks etc, as reasonably necessary for them to know in connection with the services they provide to the relevant building;(h)  to perform administrative and operational functions;(i)  to comply with any legal requirements, including any purpose authorised or required by an Australian law, court or tribunal; and(j)  for any other purpose for which you give your consent.

In relation to the personal information of contractors or prospective staff members, we collect personal information for purposes including to:

(a)   enable us to carry out our recruitment functions;
(b)   correspond with you;
(c)   fulfil the terms of any contractual relationship; and
(d)   ensure that you can perform your duties.

5. How we collect your personal information?

5.1 Where we collect it from your body corporate, owner’s corporation or building manager or other similar third party

If you are a building manager, we may collect your personal information, including your name, email address and phone number, from your building’s body corporate or owner’s corporation (as applicable).

If you are an apartment resident or owner, we may collect your personal information, including your name, email address and address, from a range of third parties connected to your building including the developer, building, project or property manager, embedded network provider, or your settlement team/officer.

5.2 Where you give it to us
‍We may collect personal information directly from you when you:
(a)  use our services;
(b)  register an account on our Erin Living application;
(c)  invite another user to use our Erin Living application;
(d)  interact or share personal information with us via our application and social media; and
(e)  communicate with us.

5.3 We collect it from other third parties
We may also collect your personal information from third parties including:
(a)  our service providers;
(b)  technology providers that we integrate into the application at your option; and
(c)  organisations with whom we have an agreement to share information.

5.4 Where we collect it from the owner or resident of an apartment
We may also collect your personal information from the owner or resident of an apartment you visit to stay or perform work in, where that person adds you as a user connected with their account on the Erin Living platform. We require those owners/residents who provide us your information for these purposes to inform you of our terms and Privacy Policy and to obtain your consent before adding you as a user on their account.
‍
‍5.5 Except where we collect information from a body corporate or owner’s corporation or building manager for the purposes of knowing when a new resident has moved into a building and unit and inviting that resident as a user to use the application, we will generally obtain consent from the owner of personal information to collect their personal information. Consent will usually be provided through online acceptance via app or website; however, sometimes it may be provided orally or may be implied through a person’s conduct. We endeavour to only ask for your personal information if it is reasonably necessary for the activities that you are seeking to be involved in.

6. Disclosing your personal information

We may disclose your personal information to the following third parties for the purposes set out in this Privacy Policy:

(a)   our business or commercial partners;
(b)   our professional advisers, dealers and agents;
(c)   your building’s body corporate or owner’s corporation;
(d)   your building manager;
(e)   providers of embedded networks for essential services (primarily electricity) so that they can identify and contact you as a new resident of a unit and charge you regarding your use of electricity or other relevant embedded network service at the building you have moved into;
(f)   third parties and contractors who provide services to the building and building manager, such as concierge, security, managers etc, as reasonably necessary for them to know in connection with the services they provide to the relevant building or manager;
(g)   third party products which are integrated with the Erin Living platform who we connect you with as part of living within the building and using the services therein such as parcel lockers, defect management systems, building management systems, or smart lock systems
(h)   third parties who you ask us to connect you with as a result of a marketing offer on the Erin Living platform, or where you have filled out a form with us to access a service from a partner organisation that we facilitate(hi)    third parties and contractors who provide services to us to support us in the operation of our business (and not for their own independent purposes), including customer enquiries and support services, IT service providers, data storage, webhosting and server providers, marketing and advertising organisations, payment processing service providers including Stripe;
(i)   payment system operators and debt-recovery functions;
(j)   third parties to collect and process data on our behalf as part of services they provide to us to support our business, such as Amazon Web Services and Google Analytics;
(l)   Government, regulatory authorities, law enforcement agencies and other organisations as required or authorised by law (such as the Police); and
(m) any third parties authorised by you to receive information held by us.

If you are a contractor, we may disclose your information to payment system operators and debt-recovery functions.

We may also disclose your personal information if we are otherwise required, authorised or permitted by law.

We may send information to third parties that are located outside of Australia in accordance with and for the purposes set out in this Policy. 

7. Using your personal information for direct marketing

From time to time, and in support of our future development and growth, we may use your personal information to contact you to promote and market our products and services, and to contact you to promote and market to residents or owners using the Erin Living platform the products and services of third parties who can provide those products and services to the resident or owner at that apartment building.

You can opt-out from being contacted by us for direct marketing purposes by contacting us at marketing@erinliving.com or by using the unsubscribe facility included in each direct marketing communication we send. Once we receive a request to opt out from receiving marketing information, we will stop sending such information within a reasonable amount of time.

8. Security

We take all reasonable steps to protect personal information under our control from misuse, interference and loss and from unauthorised access, modification or disclosure. We hold your personal information electronically in secure databases operated by our third-party service providers.

We protect the personal information we hold through encryption, firewalls and login password protocols, secure and access-controlled premises, monitoring staff access, auditing, and network segregation for sensitive information stored electronically.

While we take reasonable steps to ensure your personal information is protected from loss, misuse and unauthorised access, modification or disclosure, security measures over the internet can never be guaranteed.

We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our website.

9. Accessing or correcting your personal information

If you would like to access your personal information, please contact us using the details below. In certain circumstances, we may not be able to give you access to your personal information in which case we will write to you to explain why we cannot comply with your request.

We try to ensure any personal information we hold about you is accurate, up-to-date, complete and relevant. If you believe the personal information we hold about you should be updated, please contact us using the details below and we will take reasonable steps to ensure it is corrected if appropriate.

10. Destroying or de-identifying personal information

We destroy or de-identify personal information when we no longer need it for the purposes outlined in this Policy, unless we are otherwise required or authorised by law to retain the information. In some cases we may be required to retain certain information and records relating to your use of the Erin Living platform on behalf of the applicable building operators or managers in respect of your unit, in which case we will hold that information on their behalf subject to their requirements, even if we no longer need that personal information for our own purposes.

If you are an apartment resident or owner and you do not wish to use our application, we will take reasonable steps to destroy or de-identify any of your personal information that we have received from your building manager for the purposes of inviting you to the application, unless there is a lawful reason for which it may be necessary for us to keep that information.

11. Making a complaint

If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details below.

We take privacy complaints seriously. If you make a complaint, we will respond within 5 business days to acknowledge your complaint. We will try to resolve your complaint within 30 days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint.

We will investigate your complaint and write to you to explain our decision as soon as practicable.

If you are not satisfied with our decision, you can refer your complaint to the Office of the Australian Information Commissioner by phone on 1300 363 992 or online at www.oaic.gov.au.

12. Changes

We may, from time to time, amend this Policy. Any changes to this Policy will be effective immediately upon the posting of the revised Policy on our website. By continuing to use the services following any changes, you will be deemed to have agreed to such changes.

13. Contact us

All questions or queries about this Policy and complaints should be directed to:
Email: hello@erinliving.com

This Policy was last updated in December 2025.