Privacy

1. Overview

Thank you for using Erin Living, a platform operated by Erin Ops Pty Ltd (Erin Living) that enhances and streamlines the living experience of apartment residents and building managers by providing simple, user friendly applications to manage building and amenities access and maintenance and facilitate communication between building managers and residents. 

Your privacy is important to us and we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) (Privacy Act), which includes the Australian Privacy Principles (APPs) and any related privacy codes. 

This Policy outlines how we collect, use, disclose and store your personal information and lets you know how you can access that information. This Policy applies to our obligations when handling information in Australia.

Please read this Policy carefully and contact us using the details below if you have questions.

2. Consent

By providing personal information, you consent to us collecting, using, storing and disclosing your personal information in accordance with this Policy or as required or permitted by law. If you continue using our services, then we will treat your use as your consent to us handling your personal information in accordance with this Policy.

3. What kinds of personal information do we collect and hold?

The type of personal information we collect depends on the circumstances of its collection and the nature of your dealings with us. If you are an individual who uses our application, including but not limited to a building resident, manager, building services and amenities provider, local goods or services provider, or any other user of our application, this information may include:

(a) your name;

(b) contact information including email address and phone number;

(d) your preferred language;

(e) any photos that you upload, such as a profile picture;

(f) your device ID, device type and information, geo-location information, Internet Protocol (IP) address, standard web log information browser session data, device and network information, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies;

(g) information about your location and what services and facilities that you access in your building; and

(h) information contained in any communications between you and us.

If you are a prospective employee or independent contractor applying to work with Erin, we may collect the following information:

(a) your name, address and contact details;

(b) business registration details, such as your Australian Business Number;

(d) billing and payment information; or

(e) information you provide to us as part of the recruitment process

For individuals that may not utilise our service but interact with us, we may collect information when you connect with us or use our website or social media accounts. This may include information:

(a) provided in communications we have with you;

(b) about your access and use of our website, including browser session data, device and network information, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies; and

(c) your device ID, device type and information, geo-location information, Internet Protocol (IP) address, standard web log information browser session data, device and network information, statistics on page views, acquisition sources, search queries, browsing behaviour and information gathered through internet cookies.

We do not collect sensitive information from individuals.

If you choose not to provide information as requested, we may not be able to service your needs. For example, it will not be possible for us to provide you with our service if you want to remain anonymous or do not provide us with your address if you are an apartment resident.

We sometimes receive unsolicited personal information. In circumstances where we receive unsolicited personal information we will usually destroy or de-identify the information as soon as practicable if it is lawful and reasonable to do so unless the unsolicited personal information is reasonably necessary for, or directly related to, our functions or activities.

4. Why do we collect your personal information?

We collect your personal information primarily to provide you with our service of facilitating ease of access to and coordination of building and living services and to enable your use of our application.

Some ways we use your personal information are:

(a) for the purpose for which the personal information was originally collected;
(b) to invite you to use the application;
(c) to identify and interact with you;
(d) to perform administrative and operational functions;
(e) to comply with any legal requirements, including any purpose authorised or required by an Australian law, court or tribunal; and
(f) for any other purpose for which you give your consent.

In relation to the personal information of contractors or prospective staff members, we collect personal information for purposes including to:

(a) enable us to carry out our recruitment functions;
(b) correspond with you;
(c) fulfil the terms of any contractual relationship; and
(d) ensure that you can perform your duties.

5. How we collect your personal information?

We collect it from your body corporate, owner’s corporation or building manager
If you are a building manager, we collect your personal information, including your name, email address and phone number, from your building’s body corporate or owner’s corporation (as applicable).

If you are an apartment resident, we collect your personal information, including your name, email address and address, from a range of third parties connected to your building including the developer, building, project or property manager, or your settlement team/officer.
You give it to us
We collect personal information directly from you when you:
(a) use our services;
(b) register an account on our application;
(c) interact or share personal information with us via our application and social media; and
(d) communicate with us.
We collect it from other third parties
We may also collect your personal information from third parties including:
(a) our service providers;
(b) technology providers that we integrate into the application; and
(c) organisations with whom we have an agreement to share information with.

Except where we collect information from a body corporate or owner’s corporation or building manager for the purposes of inviting a user to use the application, we will generally obtain consent from the owner of personal information to collect their personal information. Consent will usually be provided in writing; however, sometimes it may be provided orally or may be implied through a person’s conduct. We endeavour to only ask for your personal information if it is reasonably necessary for the activities that you are seeking to be involved in.

6. Disclosing your personal information
We may disclose your personal information to the following third parties:

(a) our business or commercial partners, including Movinghub;
(b) our professional advisers, dealers and agents;
(c) your building’s body corporate or owner’s corporation;
(d) your building manager;
(e) third parties and contractors who provide services to the building and building manager;
(f) third parties and contractors who provide services to us, including customer enquiries and support services, IT service providers, data storage, webhosting and server providers, marketing and advertising organisations, payment processing service providers including Stripe;
(g) payment system operators and debt-recovery functions;
(h) third parties to collect and process data, such as Amazon Web Services and Google Analytics; and
(i) any third parties authorised by you to receive information held by us.

If you are a contractor, we may disclose your information to payment system operators and debt-recovery functions.

We may also disclose your personal information if we are required, authorised or permitted by law.

 We may send information to third parties that are located outside of Australia. Disclosure is made to the extent that it is necessary to perform our functions or activities.

6. Disclosing your personal information

We may disclose your personal information to the following third parties:

(a) our business or commercial partners, including Movinghub;
(b) our professional advisers, dealers and agents;
(c) your building’s body corporate or owner’s corporation;
(d) your building manager;
(e) third parties and contractors who provide services to the building and building manager;
(f) third parties and contractors who provide services to us, including customer enquiries and support services, IT service providers, data storage, webhosting and server providers, marketing and advertising organisations, payment processing service providers including Stripe;
(g) payment system operators and debt-recovery functions;
(h) third parties to collect and process data, such as Amazon Web Services and Google Analytics; and
(i) any third parties authorised by you to receive information held by us.

If you are a contractor, we may disclose your information to payment system operators and debt-recovery functions.

We may also disclose your personal information if we are required, authorised or permitted by law

We may send information to third parties that are located outside of Australia. Disclosure is made to the extent that it is necessary to perform our functions or activities.

7. Using your personal information for direct marketing

From time to time, and in support of our future development and growth, we may use your personal information to contact you to promote and market our products and services.

You can opt-out from being contacted for direct marketing purposes by contacting us at marketing@erinliving.com or by using the unsubscribe facility included in each direct marketing communication we send. Once we receive a request to opt out from receiving marketing information, we will stop sending such information within a reasonable amount of time.

8. Security

We take all reasonable steps to protect personal information under our control from misuse, interference and loss and from unauthorised access, modification or disclosure. We hold your personal information electronically in secure databases operated by our third-party service providers.

We protect the personal information we hold through encryption, firewalls and login password protocols, secure and access-controlled premises, monitoring staff access, auditing, and network segregation for sensitive information stored electronically.

While we take reasonable steps to ensure your personal information is protected from loss, misuse and unauthorised access, modification or disclosure, security measures over the internet can never be guaranteed.

We encourage you to play an important role in keeping your personal information secure, by maintaining the confidentiality of any passwords and account details used on our website.

9. Accessing or correcting your personal information

If you would like to access your personal information, please contact us using the details below. In certain circumstances, we may not be able to give you access to your personal information in which case we will write to you to explain why we cannot comply with your request.

We try to ensure any personal information we hold about you is accurate, up-to-date, complete and relevant. If you believe the personal information we hold about you should be updated, please contact us using the details below and we will take reasonable steps to ensure it is corrected if appropriate.

10. Destroying or de-identifying personal information

We destroy or de-identify personal information when we no longer need it, unless we are otherwise required or authorised by law to retain the information.

If you are an apartment resident and you do not wish to use our application, we will destroy or de-identify any of your personal information that we have received from your building manager for the purposes of inviting you to the application.

11. Making a complaint

If you believe your privacy has been breached or you have a complaint about our handling of your personal information, please contact us using the details below.

We take privacy complaints seriously. If you make a complaint, we will respond within 5 business days to acknowledge your complaint. We will try to resolve your complaint within 30 days. When this is not reasonably possible, we will contact you within that time to let you know how long we will take to resolve your complaint.

We will investigate your complaint and write to you to explain our decision as soon as practicable.

If you are not satisfied with our decision, you can refer your complaint to the Office of the Australian Information Commissioner by phone on 1300 363 992 or online at www.oaic.gov.au.

12. Changes

We may, from time to time, amend this Policy. Any changes to this Policy will be effective immediately upon the posting of the revised Policy on our website. By continuing to use the services following any changes, you will be deemed to have agreed to such changes.

13. Contact us

All questions or queries about this Policy and complaints should be directed to:
Email: hello@erinliving.com

This Policy was last updated in May 2021.